Extended Coverage
Five years of complete hardware and software protection, ensuring maximum uptime, predictable costs, and continuous access to updates, upgrades, and expert support.
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Five years of complete hardware and software protection, ensuring maximum uptime, predictable costs, and continuous access to updates, upgrades, and expert support.
+ Spare Quorum Device
Can be pre-installed and pre-wired for immediate failover if the primary Quorum device experiences an issue.
Major software updates and security patches are automatically offered. We'll assist during deployment.
Security patches and other corrective updates are made available to you immediately so your system is always up to date.
Expert technical support from the people who know your ISAAC product best.
Coverage for defects in materials and workmanship under normal, documented operating conditions.
ISAAC hardware is engineered under trusted OEM partnerships, delivering proven industrial and enterprise reliability.
Worldwide warranty coverage with region-appropriate service delivery.
ISAAC Extended Coverage is a five-year lifecycle protection and support package that includes:
• A 5-year hardware warranty (extended from 3 years)
• 5 years of Software Support & Subscription (SnS)
• For ISAAC Nemesis, a ready-to-use spare Quorum appliance is also included
Hardware Warranty (Years 1–5)
• Extension of ISAAC hardware warranty from 3 to 5 years
• Worldwide next-business-day onsite service for qualified incidents
• Customer-replaceable parts shipped next business day
• All hardware components covered, including disks
Software Support & Subscription (SnS) (Years 1–5)
• Direct access to ISAAC experts
• Security patches, maintenance updates, and free major upgrades
• Technical assistance for ISAAC software and the underlying virtualization platform
• Ticketing and escalation to engineers/developers
Spare Quorum Device Included
• Nemesis Extended Coverage includes a second Quorum appliance (hardware spare)
• Can be pre-installed and pre-wired for immediate failover if the primary Quorum device experiences an issue
This reduces downtime risk and ensures highavailability in mission-critical cluster deployments.
Because the bundle leverages special pricing, multi-year SnS, and (for Nemesis) hardware provisioning that must be configured up front.
It cannot be added once the order is finalized.
No. All Extended Coverage purchases are final.
Purchasing warranty extensions later is much more expensive and may require system audits.
Your SnS cost is frozen for five years, protecting you from future price increases.
If SnS lapses, reinstating requires:
• Paying all missed years
• Upgrading to the latest major version
• A 20% reinstatement surcharge
Extended Coverage eliminates these risks entirely.
Purchasing it with the system allows many organizations to treat it as CapEx.
Annual renewals or later warranty extensions typically fall under OpEx, making budgeting more complicated.
• Next-business-day onsite hardware repairs
• Rapid part replacements
• Continuous software updates
• Direct support from ISAAC engineers and developers
The spare Quorum device provides a hardware-level safety net for uninterrupted failover operations.
ISAAC evolves rapidly. With active SnS (included for all 5 years), you receive:
• New features and capabilities
• Performance enhancements
• User experience improvements
ISAAC’s partner ecosystem expands as more manufacturers integrate our API.
Active SnS ensures your system gains access to all new device integrations and technologies.
Regular patches and updates keep your system aligned with current IT/security standards.
Systems without SnS quickly fall behind and may lose compatibility with new hardware or integrations.
No. The license remains the same. Extended Coverage provides support, updates, and upgrades, not additional licensing rights.
Absolutely. In fact, it is strongly recommended for:
• Multi-year attractions and themed entertainment venues
• Large enterprise and building-wide control deployments
• Government and mission-critical infrastructures
• Any ISAAC Nemesis cluster requiring automated failover
The inclusion of the spare Quorum device makes Nemesis Extended Coverage particularly valuable for environments with strict uptime requirements.
Extended Coverage is governed by:
1. ISAAC Hardware Warranty (Hosting Platform | Embedded Platform)
2. ISAAC Software Support & Subscription (SnS) Terms
These documents define the full coverage, obligations, and limitations.
