Foundation SwapCare™
SwapCare bundles extended hardware coverage, advance replacement options, and full Software Support & Subscription (SnS) into a single, long-term program built for maximum peace of mind.
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SwapCare bundles extended hardware coverage, advance replacement options, and full Software Support & Subscription (SnS) into a single, long-term program built for maximum peace of mind.
5 Year extended hardware service coverage
For eligible hardware incidents, you may request a replacement unit shipped in advance, allowing you to restore service quickly.*
*Advance replacement subject to a service fee and program terms.
Coverage for defects in materials and workmanship under normal, documented operating conditions.
Major software updates and security patches are automatically offered. We'll assist during deployment.
Security patches and other corrective updates are made available to you immediately so your system is always up to date.
Expert technical support from the people who know your ISAAC product best.
SwapCare™ is a five‑year, prepaid coverage program for the ISAAC Foundation embedded platform. It includes extended hardware service coverage and bundled Software Support & Subscription (SnS) for the software running on the covered unit.
SwapCare is designed specifically for embedded hardware and uniquely includes the ability to swap a failed unit for a replacement. Extended Coverage for Prelude and Nemesis applies to hosting platforms and extends warranty coverage under a different service model, without a hardware swap mechanism.
Only ISAAC Foundation units purchased from SMI (or an authorized channel) and explicitly listed by serial number on the Order Form or invoice are eligible.
SwapCare provides a fixed five (5)‑year coverage term, starting on the invoice date of the covered hardware. Coverage does not renew automatically and does not reset after replacements.
SwapCare covers hardware defects in materials or workmanship under normal intended use, subject to exclusions defined in the Terms and Conditions.
Under a standard RMA, SMI may repair or replace the affected unit after the failed hardware is returned. Standard RMAs are included and do not count toward swap limits.
Advance Swap allows SMI to ship a replacement unit in advance of receiving the failed unit, helping minimize system downtime. This capability is a key differentiator of SwapCare.
Yes. Each approved Advance Swap requires payment of a one‑time Swap Fee. The current Swap Fee is USD $890 per claim, and the applicable fee is the one in effect at the time the claim is approved.
SwapCare includes one (1) Advance Swap per covered unit per rolling twelve (12)‑month period. There is no limit on standard RMAs for Covered Defects.
SwapCare includes Software Support & Subscription (SnS) for the ISAAC software associated with the covered unit, including updates, maintenance releases, and remote technical support, subject to SMI’s then‑current SnS policy.
ISAAC Foundation SwapCare™ is governed by:
1. Foundation SwapCare™ Terms (Embedded Platform)
2. ISAAC Software Support & Subscription (SnS) Terms
These documents define the full coverage, obligations, and limitations.
